Returns & Refunds Policy
Your satisfaction is our priority. If your purchase doesn't meet your expectations, we're here to help. Please review our return guidelines below to ensure a smooth and hassle-free return or refund experience.
7-Day Return Window
Eligible jewellery items may be returned within 7 days of delivery, provided they remain unused, unworn, and in their original condition.
- Return request must be submitted within 7 days.
- Items must show no signs of wear or damage.
- Original packaging must be included.
- Proof of purchase is required.
Product Eligibility
To qualify for a return, jewellery must be returned exactly as received.
- Bangles, rings, necklaces, bracelets, and earrings must be unworn.
- Protective tags and packaging must remain intact.
- Customized or engraved jewellery cannot be returned.
- Clearance and final sale items are non-returnable.
Quality Standards
Returned products are carefully inspected before approval.
- Items must be free from scratches or damage.
- Missing accessories or packaging may affect eligibility.
- Products altered after delivery cannot be accepted.
- Hygiene-sensitive piercing jewellery is non-returnable.
Refund Process
Once your return has been inspected and approved, your refund will be processed promptly.
- Refunds are issued to the original payment method.
- Processing typically takes 5–7 business days.
- Shipping charges are non-refundable.
- You'll receive confirmation once your refund is completed.
Need to Start a Return?
Our Customer Care team is here to assist you every step of the way. To request a return or refund, please contact us with your order number and reason for return. We'll guide you through the process and ensure your request is handled as quickly as possible.
Contact Customer Care